Transportation Service Terms and Conditions
TERMS AND CONDITIONS
Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply. Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made in advance or there is an existing corporate billing account. WWW.DELUXXPRESS.COM accepts PayPal, VISA, MasterCard, and American Express credit or debit cards. Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance in order to clear prior to date(s) services are rendered. New and one-time clients might be required to present their card for imprinting. Additional ID verification may also be necessary.
Airport Transfers:
WWW.DELUXXPRESS.COM provides a flat and hourly rate for most domestic airport pickups and drop-offs to or from San Diego City area and involving most major airports and metropolitan areas across the US. The airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding thirty (30) minutes. Your transportation vehicle is dispatched according to the flight’s estimated time of arrival as provided to WWW.DELUXXPRESS.COM by each respective airline’s automated system (to WWW.DELUXXPRESS.COM) is not responsible for delays caused by the airline’s automated system or otherwise). Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted thirty (30) minutes.
Point to Point Transfers:
WWW.DELUXXPRESS.COM may provide point-to-point transfer rates for local pickups and drop-offs within the immediate San Diego area. Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate.
Hourly Service:
WWW.DELUXXPRESS.COM provides an hourly rate for all other service based on a three (3) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. A vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire booking time. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective three or more hour minimums.
Cancellations & Changes:
WWW.DELUXXPRESS.COM understands that cancellations are sometimes necessary and unavoidable. For local service in the San Diego city area, we generally accept cancellations on airport transfers without a charge two (2) hours before the scheduled pick-up time on all vehicles. Time changes made with less than the required notice above will still result in additional and possibly full charges.
Special Events & Peak Demand Rental Times
Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, additional notice for changes and cancellations. Vehicles are generally in more limited supply for the higher demand and often times supplemental vehicles are required to accommodate this demand.
e-mail support@deluxxpress.com right away for your request to be processed. We cannot guarantee cancellations, changes or new reservations unless sent to support@deluxxpress.com with adequate notice.
You should always get an e-mail confirmation of a new reservation, any changed reservation or canceled reservation. If you do not receive such e-mail confirmation, please contact us right away.
Arrival Time:
WWW.DELUXXPRESS.COM and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However road, traffic and weather conditions are often times beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
Baggage and Other Property Transported
WWW.DELUXXPRESS.COM cannot assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
Passenger Conduct:
WWW.DELUXXPRESS.COM reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately and no refunds will be offered.
Excess Cleaning & Damage:
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client.
Smoking in all vehicles is strictly prohibited.
THE PURCHASER AGREES TO BE FULLY LIABLE FOR ALL CHARGES THAT MAY INCUR:
$ 1,000.00 minimum per damaged seat
$ 1,500.00 minimum per damaged DVD Monitor
$ 500.00 minimum per damaged carpet
$ 1,000.00 minimum per damaged mirror
$ 450.00 minimum for extensive cleanup (spills, etc.)
$ 250 for a gum in the carpet clean up
$ 350.00 minimum shampoo and disinfecting (due to sickness interior)
$ 750.00 detailing and wax (due to sickness-exterior)
$ 1,000.00 minimum for each burn hole, rip or tear to upholstery
$ 250.00 minimum for each act of vandalism
$ 900.00 per incident of smoking inside of the vehicle, the ride will be terminated after the second incident. (Smoking will not be tolerated)
$ 1,000.00 minimum opening a vehicle door into another vehicle or stationary object (It is advised to allow your chauffeur to open your door)
It is important to remember that inciting others to cause damage to the vehicle will result in charges for the damages that occur. Example yelling insults at pedestrians from the vehicle, any damage caused by the other party will be your responsibility.
This is not an exclusive list; any and all damages caused to the vehicle and or including loss of revenues for downtime during repairs can and will be charged to the credit card used to book this service. If there is not enough room on the credit card to satisfy the damages, WWW.DELUXXPRESS.COM reserves the right to file suit in a San Diego County to recover the losses.
Damage to the flat screens will result in a $1,500.00 minimum replacement fee and charged to the credit card on file.
Alcohol Consumption and drug use are prohibited by law.
ADDITIONAL CHARGES:
Wait Time (Airport & Point-to-Point Transfers):
For Airport, Seaport and Amtrak arrivals, WWW.DELUXXPRESS.COM offers a 30-minute grace period from the updated arrival time. Thereafter, wait time will be charged at $15 for each additional 10 minute period. For all other transfers, a 10-minute grace period will be granted, thereafter, wait time will be charged at $15 for each additional 10 minute period. Wait time past 30 minutes will revert the trip to hourly minimum pricing. Stops (Airport, Seaport, Amtrak & Point-to-Point Transfers). Extra stops, including extra airline stops, are charged a minimum $15 per “en-route” stop and include a maximum 10 minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter hour increments.
Surface Transportation Charge:
A 10% Surface Transportation Charge (STC) for miscellaneous licensing, insurance and administrative expense calculated on the base fare, stop charges and wait time, will be added to your bill.
Other Charges:
Other charges include reimbursement for tolls, bridges, parking and airport, seaport and amtrak licensing and event fees, WiFi and client requested incidentals and amenities.
Meet & Greet Services:
On request, meet & greet services will be charged at $15 one time. The charge for an individual airport, seaport, Amtrak meet & greet is a $15 minimum. Meet & Greet services in other cities may vary by location.
Holiday & Off-Hour Surcharge (charges vary in markets outside of San Diego City) A $85 surcharge added to the base fare on transfers, will be charged to your bill on the following holidays:
New Year’s Day & New Year’s Eve, Thanksgiving Day, Christmas Day and Christmas after 5:00 P.M.
Premium hourly rates may also apply on these holidays and during these off-hours times, as well as during other premium events and dates.
Staff Accommodations:
On occasions that require overnight travel for chauffeurs, onsite coordinators or other client-dedicated staff, lodging and meals should be arranged and provided for by the client.
Affiliate Agreement:
WWW.DELUXXPRESS.COM , agrees to provide payment to the affiliate for performed services by check paid semimonthly on the closet business day on or after the 5th of every month. Payment may take up to 180 days depending on the affiliate program.
WWW.DELUXXPRESS.COM , agrees to inform affiliate of any changes to the service or requests made by the customer in a timely manner.
Affiliate agrees to perform the service in a timely manner as specified in the trip information and do so representing WWW.DELUXXPRESS.COM . All affiliate marketing should be removed from the vehicle. (Failure to follow this guideline will result in removing you from our affiliate list or no payment for affiliate work)
Affiliate agrees to have a driver in a business attire of ONLY BLACK SUIT, BLACK TIE AND WHITE SHIRT IN SOLID COLORS. (Failure to follow this guideline will result in removing you from our affiliate list or no payment for affiliate work)
Affiliate agrees to not collect any payments from the passenger and not to talk to the passenger about rates or charges unless advised by trip ticket or dispatch.
A vehicle cannot be more than 5 years old
Rates, charges, terms, and conditions are subject to change without notice.
